Flexible Support; Tom's story at Bridgeway

Gail Howard, Home Manager at Bridgeway Care Home, has provided Driving Up Quality with an example of good practice when Support is focussed on the person. Gail told us the following:

Just before I started working at Bridgeway a gentleman called Tom Hamilton had just left.  He had been with Bridgeway for several weeks following a stroke.  When he initially came to Bridgeway he was unable to walk and was very low in mood, hardly communicating with the staff.  Before Tom’s stroke he had worked as a Prison officer.

Tom couldn't express his thanks enough before returning back home. He completed a customer survey document stating "that all staff are fantastic." He went on to say that his dignity and strength to motivate himself had been reinforced by all the staff at Bridgeway.  Within 6 weeks Tom was walking, talking and laughing with staff.

Once Tom went back home, his family noticed that his mood was deteriorating, so his Social Worker asked if Tom could come to Bridgeway a couple of days a week to interact with the other service users and help them.  This was agreed and now Tom attends Bridgeway every Tuesday and Friday. 

Within the first week of re-joining us, he came to me with his list. Click Toms activities-rotated (1).pdf to see Tom’s list.

As you can see he has been very busy.  He asked if he could become part of the activities team, and helped organise events and activities.  Tom is now one of my activity co-ordinators and his love, dedication and passion for Bridgeway beams out of him. 

Tom says the home shouldn't be called Bridgeway, it should be called "Bestway"

See Bridgeway’s Driving Up Quality page here: