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04/12/2013: Providers' updates on the self-assessment process

Here's the latest news from providers signed up to the Code on the self-assessment process.

CMG are having stakeholder meetings that include people who use their services, families, staff and managers to decide on the best way to approach the self-assessment.

Choice Support held three self-assessment days with operational and back office sharing how they felt about the organisation with commissioners, families, advocates and housing partners. The events were chaired by Trustees, who led by example and shared their thoughts on the quality of what we do. This encouraged everyone to be honest and open about how they feel about the support provided. The self-assessment tool proved to be a great success as it helped people ,who don’t often get a change to sit down and talk, to listen to each other; to think about the support offered, both good and bad, from their own unique perspective and for everyone to be ‘heard’. A report on the events is being complied and will be posted very soon.

Martha Trust aim to use the self assessment tool as a realistic measure of the support that is currently provided to the individuals who use their service. It will be an honest and transparent account of the level of service provided and allow them to identify either areas that need improving or good practice that they can share with other services. The tool will facilitate clarity of expectations to staff and allow Martha Trust to celebrate current good practice or any improvements realised as a result of the assessment. The tool dove tails into the Department of Health project they are currently taking part in; “creating an ordinary life”, it will be useful to assess how successful they have been in achieving a meaningful and ordinary life centred around each of the individuals supported. Martha Trust aim to have the assessment externally verified by another provider of similar services.

If your organisation has anything it wishes to report on undertaking the self assessment process, please let us know here