How the Code works
The Driving Up Quality Code outlines good fundamental practices and behaviour that organisations that support people with learning disabilities need to be committed to. Signing up
to the Code is a public commitment from organisations that they believe
in these good practices and are achieving or actively working towards
them. Signing up to the Code is also a commitment from organisations to
be transparent about how they operate.
What the Code isn't
The Code is not intended as a quality
measurement tool or to replace other codes and frameworks, but is a process that can enable organisations to think more deeply about what they are trying to achieve and how their behaviour impacts on this.
Features of the Code
Sign up ...
The Code is voluntary. Providers will be asked by
umbrella organisations to sign up publicly to the Code and evidence how
they meet, or are working towards meeting, the Code. For some membership
organisations, this will be a requirement of membership. Visit the Sign up page.
Providers will be encouraged to carry out a self- assessment and report how they are working towards meeting the code. Visit the Self assessment page.
Providers will also be encouraged to use Experts by Experience and/or other mechanisms to independently verify self assessments.
Commissioner Sign Up
Commissioners will be asked to sign up to the Code
and commit to actively using the Code through their commissioning
processes to improve quality in learning disability services. Visit the Commissioner sign up page.
Information about who has signed up to the Code and
how organisations are working towards meeting the Code is publicly
Service users, families, staff, commissioners and members of the public will be invited to
challenge any provider self- assessment if their experience of the service differs from what the provider has stated.
The code is complementary with:
The Challenging Behaviour Charter was developed by
the Challenging Behaviour National Strategy Group to encourage
organisations to sign up and make a public commitment to it's
principles. The Charter says that people with learning disabilities who
challenge, and their families, should have access to the same rights,
opportunities and support as everyone else. The Challenging Behaviour
Charter has a focus on the rights of the individual while the Driving Up Quality Code has a focus on how organisations should behave so that the
people they support have their rights and needs met.
Making it Real is marking progress towards
personalised, community based support. Think Local Act Personal (TLAP) is
the sector wide commitment to transform adult social care through
personalisation and community-based support.
Making it Real is a
citizen-led programme that checks how organisations are going with
making their services personalised, based on what people who use those
services say they want.
TLAP welcomes the Driving Up Quality Code for Learning Disability Services. TLAP will be working closely with the Housing & Support Alliance and the Winterbourne View Joint Improvement Programme to ensure the maximum alignment with Making it Real.
The Driving Up Quality Alliance and the Care Quality Commission (CQC) are working together to identify how CQC can assess whether providers are signed up to the code and are demonstrably implementing it.
CQC are moving away from a compliance based model of regulation. To get to the heart of people’s experience of care and support they are going to ask a new set of 5 questions. These questions are about the quality of services, based on the things that matter to people. They will ask the following five questions of every service:
• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?
These questions are a really good ‘fit’ with the 5 areas of the Driving Up Quality Code and will enhance the process through which the provider organisation and regulator can understand how effectively the organisation operates.
NHS Choices and the Driving Up Quality Alliance are working together to define how the Driving Up Quality Code will relate to Provider Quality Profiles.
The Social Care Commitment is a voluntary agreement about workforce quality between all parts of the adult social care sector in England that has been developed by Skills for Care as part of the response to Winterbourne View Joint Improvement Programme. Its primary purpose is to ensure that the general public are confident that they/their families will always be supported by skilled people who treat them with dignity and respect.
Employers and employees will be asked to sign-up to 7 statements that describe their commitments to ensuring workforce quality.The 7 statements totally align with the principles of the Driving Up Quality Code and in particular with area 3 Care and support focuses on people being happy and having a good quality of life.