5. Managers and board members lead and run the organisation well

• The board and senior management team demonstrate that getting it right for people who use the service is their most important job
• The board and senior management team involve people who use the service, families and advocates in making decisions about how the service is run
• The board and senior management team are open about how the organisation is run, money is spent and how decisions are made
• The board and senior management team make it their business to know about and take responsibility for the good and not so good things that happen in the organisation