4. A good culture is important to the organisation

• The organisation listens to people, families and workers and makes changes because of what they say
• The organisation respects the people it supports, families, workers and other professionals and treats people well
• The organisation encourages whistleblowing, complaints and suggestions for improvement within
• The organisation takes responsibility to speak out about bad practice and abuse for all people with learning disabilities, not just the people it is paid to support
• Independent advocacy is a central part of the support people get.