4. A good culture is important to the organisation The organisation listens to people, families and workers and makes changes because of what they say The organisation respects the people it supports, families, workers and other professionals and treats people well The organisation encourages whistleblowing, complaints and suggestions for improvement within The organisation takes responsibility to speak out about bad practice and abuse for all people with learning disabilities, not just the people it is paid to support Independent advocacy is a central part of the support people get.