3. Care and support focuses on people being happy and having a good quality of life Care and support workers have the right guidance, knowledge and skills to support people well and work in positive ways to manage behaviour Recruitment is focussed on getting the right workers with the right attitude Processes are in place to check how workers are doing and to deal quickly with those workers who are not doing a good job The organisation values workers by providing the right training, support, mentoring and development Workers have the confidence, skills and authority to make decisions with and for people on a day to day basis, including situations where physical or medical interventions are needed.