3. Care and support focuses on people being happy and having a good quality of life

• Care and support workers have the right guidance, knowledge and skills to support people well and work in positive ways to manage behaviour
• Recruitment is focussed on getting the right workers with the right attitude
• Processes are in place to check how workers are doing and to deal quickly with those workers  who are not doing a good job
• The organisation values workers by providing the right training, support, mentoring and development
• Workers have the confidence, skills and authority to make decisions with and for people on a day to day basis, including situations where physical or medical interventions are needed.